Returns & Exchanges

At Top Floor Gallery, we want you to be completely satisfied with your curated selection. We offer a 14-day return window for items in original, unworn condition with all tags attached.

1

Initiate Your Request

Log into your account portal or contact our concierge team with your order number to request a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all designer labels and security tags remain intact and untampered.

3

Ship to the Gallery

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location within 5 business days of approval.

4

Quality Inspection & Refund

Once our team verifies the garment's condition, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing